Editorial Complaints Policy
At CBD Connect, we are committed to maintaining the highest editorial standards and providing accurate, fair, and unbiased content to our readers. We value your feedback and take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our procedures for handling editorial complaints and resolving any concerns you may have.
Scope of Complaints:
a. This policy covers complaints related to the editorial content published on CBD Connect, including articles, blog posts, and other written materials. It does not cover advertising content, which is governed by separate policies.
b. Complaints may include but are not limited to concerns regarding factual accuracy, fairness, balance, objectivity, privacy, or any breach of ethical guidelines related to journalism and publishing.
Submitting a Complaint:
a. If you have a complaint about our editorial content, we encourage you to contact us promptly and provide specific details regarding the nature of your complaint. You can submit your complaint via email to [email protected]
b. Please include the following information in your complaint:
- Your name and contact information.
- Date and title of the article or content in question.
- Description of the specific issue or concern.
- Any supporting evidence or relevant information.
Complaint Handling:
a. Upon receiving a complaint, we will acknowledge your complaint within a reasonable timeframe. We will provide you with a reference number for your complaint and inform you of the expected timeframe for our investigation and response.
b. We will conduct a thorough review of your complaint, including an examination of the relevant content, interviews with involved parties if necessary, and consideration of any supporting evidence provided.
c. We will strive to provide a fair and impartial assessment of your complaint, taking into account our editorial policies, industry guidelines, and legal obligations.
Resolution:
a. Once our investigation is complete, we will respond to your complaint in writing, either by email or other suitable means. Our response will address the issues raised in your complaint and outline any actions taken or proposed resolutions.
b. If we determine that an error or breach has occurred, we will take appropriate corrective measures, which may include issuing a correction, update, clarification, or apology, depending on the circumstances.
Appeals:
a. If you are not satisfied with the resolution provided, you may request a further review of your complaint. Please provide a clear explanation of the reasons for your appeal and any additional information or evidence that supports your appeal.
b. Your appeal will be escalated to a higher level within our organization for a fresh review and consideration. We will strive to provide a final response within a reasonable timeframe.
External Recourse:
a. If, after exhausting our internal complaints process, you are still not satisfied with the outcome, you may choose to pursue external recourse through appropriate industry bodies or regulatory authorities.
Confidentiality and Privacy:
a. We will handle your complaint with the utmost confidentiality and respect for your privacy. We will only use your personal information for the purpose of addressing your complaint and providing a response.
b. We may need to share your complaint and relevant details with relevant internal parties or third parties involved in the content in question to conduct a thorough investigation and resolution.
Contact Us:
a. To submit an editorial complaint or if you have any questions regarding this Editorial Complaints Policy, please contact us at [email protected].
Last updated: 21-7-2023